Contact support
Support is handled by people, not a bot loop. Response times below are what we aim for and usually beat.
How to reach us
The fastest route is Help inside your account, because it attaches your account details automatically. Otherwise email us and include the address your account uses.
- General support: support@trumedate.com — within 1 working day
- Safety and urgent reports: safety@trumedate.com — prioritised, usually within hours
- Billing and refunds: billing@trumedate.com — within 2 working days
- Privacy and data requests: privacy@trumedate.com — within 30 days as required by law
- Press: press@trumedate.com
What to include
The email address on the account, what you expected to happen, what happened instead, and the device, app version or browser you were using. A screenshot resolves most tickets in a single exchange.
Urgent safety issues
If you or someone else is in immediate danger, contact your local emergency services first. Then write to the safety address with URGENT in the subject line.
What support cannot do
We cannot share another member's personal information, tell you who reported you, reverse a block on your behalf, or reinstate an account banned for a serious safety violation.
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